Terms & Conditions

Section 01

Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you ("the Customer", "you", or "your") and Clinical Services Group Ltd, trading as Medi Test Direct ("we", "us", or "our"), a company registered in England and Wales with company number 15967942 and registered office at 28 Maisies Way, The Village, South Normanton, Derbyshire, DE55 2DS.

By accessing the Medi Test Direct website (meditestdirect.co.uk), creating an account, placing an order, or using any of our diagnostic test kits, you confirm that you have read, understood, and accepted these Terms in full.

If you do not accept these Terms, you must not use our website or services. Continued use of our services constitutes ongoing acceptance of these Terms as they may be updated from time to time in accordance with Section 14.

Section 02

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of the United Kingdom with a valid UK delivery address
• Have the legal capacity to enter into a binding contract
• Provide accurate, complete, and current information when placing an order
• Not be acting on behalf of a minor or third party without their express consent

Our test kits are intended for personal use only by the individual whose details are provided at checkout. Reselling, redistributing, or commercially exploiting our test kits without our prior written consent is strictly prohibited.

Section 03

Our Service

Medi Test Direct provides at-home health testing services. We supply self-collection blood, urine, saliva, and swab test kits, arrange for sample analysis at UKAS-accredited laboratories operating to ISO 15189 standards, and deliver clinical results directly to you via secure digital report.

Clinical Services Group Ltd is registered with the Care Quality Commission (CQC) under registration number 1-26088938261. Our diagnostic services are provided in compliance with applicable UK healthcare regulations, including those overseen by the CQC and the Medicines and Healthcare products Regulatory Agency (MHRA) where relevant.

Our service does not constitute a substitute for in-person medical consultation, examination, or treatment by a qualified healthcare professional. Test results are intended for screening and informational purposes only — see Section 7 (Medical Disclaimer) for full details.

Section 04

Orders, Pricing & Payment

Placing an Order

When you place an order through our website, you are making an offer to purchase the selected test kit(s) under these Terms. We reserve the right to accept or decline any order at our discretion. A binding contract is formed only when we send you an order confirmation email.

Pricing

All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable at the prevailing UK rate. We reserve the right to change prices at any time, but changes will not affect orders for which we have already sent an order confirmation. We make every effort to ensure pricing accuracy, but in the rare event of a pricing error, we will contact you to confirm the correct price or cancel the order.

Payment

Payment is taken at the point of order via our secure payment gateway. We accept major debit and credit cards, Apple Pay, Google Pay, Klarna, and other payment methods displayed at checkout. By providing payment details, you warrant that you are authorised to use the payment method and that there are sufficient funds to cover the order value.

Order Acceptance

We may decline to process an order if: the product is unavailable, there has been a pricing or product description error, your payment cannot be authorised, or we suspect the order is fraudulent or made in breach of these Terms.

Section 05

Shipping & Delivery

We deliver to UK addresses only. Standard shipping is charged at £4.95 per order. Orders with a subtotal of £50 or more qualify for free standard shipping. Estimated delivery is 2–3 working days from dispatch, though this is not guaranteed and may be affected by courier delays, public holidays, or circumstances outside our control.

Express and Next Day delivery upgrades are available at checkout for an additional charge. Premium shipping costs are non-refundable once the kit has been dispatched.

Risk of loss and ownership of the goods passes to you upon delivery to the address provided at checkout. You are responsible for ensuring the delivery address is accurate and accessible. For full details, please see our Shipping Policy.

Section 06

Cancellations & Refunds

In accordance with the Consumer Contracts Regulations 2013, you have a 14-day right to cancel your order from the date of purchase. The right to cancel is subject to specific conditions for medical test kits due to their sealed and hygienic nature.

A summary of refund eligibility:

• Before dispatch: Full refund
• After dispatch (within 14 days): Refund less £10 administration fee
• After kit opened or sample submitted: No refund (service rendered)

Full details of our cancellation and refund process are set out in our Cancellations & Returns Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.

Section 07

Medical Disclaimer

No Doctor-Patient Relationship

Use of our service does not create a doctor-patient relationship between you and Medi Test Direct, our employees, or our partner laboratories. We do not provide medical diagnosis, treatment, or prescribing services through this platform.

Always Consult Your GP

You must consult your GP or another qualified healthcare provider before making any decisions about your health based on test results. If your results indicate a potential health concern, contact your GP without delay. In the case of a medical emergency, call 999 or attend your nearest A&E department.

Test Limitations

All diagnostic tests have inherent limitations including the possibility of false positive or false negative results. Variables such as sample collection technique, sample quality, time of collection, recent food or supplement intake, medications, and individual biological variation may affect the accuracy of results. We provide guidance on optimal sample collection in each kit and on each product page.

Not for Diagnostic Purposes Where Prohibited

Certain test kits are not licensed for diagnostic purposes under UK MHRA regulations and are provided for screening, monitoring, or wellness purposes only. Where a test is intended only for these purposes, this is clearly stated on the relevant product page.

Section 08

User Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information when placing an order, registering for an account, or submitting a sample
• Read and follow all instructions provided with your test kit, including sample collection, storage, and posting guidance
• Use the test kit only on yourself or with the express consent of the person whose sample is being collected
• Not tamper with, modify, or attempt to reverse-engineer any component of our test kits
• Not share your test results in a way that could mislead others or constitute medical advice
• Respect any timing requirements for sample collection (e.g. fasting, time of day, menstrual cycle phase)
• Notify us promptly of any changes to your contact details to ensure secure delivery of results
• Use the website and our services only for lawful purposes and in a manner that does not infringe the rights of any third party

Section 09

Limitation of Liability

To the maximum extent permitted by law:

• We accept no liability for any decisions you make based on test results, including but not limited to medical, lifestyle, dietary, or treatment decisions made without first consulting a qualified healthcare professional.
• We are not liable for indirect, consequential, or incidental loss arising from your use of our services, including loss of profit, loss of data, loss of opportunity, or distress.
• Our total aggregate liability arising from or in connection with your use of our services shall not exceed the total amount paid by you for the relevant order giving rise to the claim.
• We are not liable for delays or failures to deliver caused by events outside our reasonable control, including courier delays, postal disruption, IT system failure, laboratory closures, or force majeure events.

Section 10

Intellectual Property

All content on the Medi Test Direct website — including text, images, logos, trademarks, designs, product descriptions, infographics, video, and clinical guidance — is owned by Clinical Services Group Ltd or our licensors and is protected by UK and international intellectual property laws.

You may view, download, and print pages from our website for your own personal use, subject to the restrictions set out in these Terms. You may not:

• Republish material from our website without our prior written consent
• Sell, rent, or sub-licence material from our website
• Reproduce, duplicate, copy, or otherwise exploit material on our website for commercial purposes
• Use our trademarks, brand name, or logo without prior written authorisation
• Modify, scrape, or extract data from our website using automated means

Section 11

Privacy & Data Protection

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Because we handle medical test results, we process Special Category Data as defined under Article 9 of the UK GDPR, with the highest level of protection.

For full details of how we collect, use, store, and protect your data, please see our Privacy Policy and Cookie Policy, which form part of these Terms.

Section 12

Suspension & Termination

We reserve the right to suspend or terminate your access to our website and services, with or without notice, if we reasonably believe you have:

• Breached these Terms
• Provided false or misleading information
• Engaged in fraudulent activity
• Used our services in a way that could harm us, our partners, or other users
• Acted in breach of any applicable law

Termination of your access does not affect any rights or obligations that have accrued prior to termination, including your right to receive results from samples already submitted to the laboratory.

Section 13

Third-Party Links

Our website may contain links to third-party websites, including the Care Quality Commission, partner clinics, accreditation bodies, and educational resources. We provide these links for your convenience and information only. We do not control, endorse, or accept responsibility for the content, privacy practices, or conduct of any third-party websites. Your use of any third-party website is at your own risk and subject to the terms of that website.

Section 14

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, healthcare regulations, technology, or legal requirements. The "Last updated" date at the top of this page indicates when these Terms were last revised.

Significant changes will be communicated to registered customers via email or a prominent notice on our website. Your continued use of our services after any change constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services.

Section 15

Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Section 16

Dispute Resolution

If you have a complaint or dispute regarding our services, we encourage you to contact us directly first so we can try to resolve the issue. You can reach our customer care team using the contact details in Section 18.

If we are unable to resolve your complaint to your satisfaction, you may escalate the matter to:

• Citizens Advice for general consumer rights guidance: citizensadvice.org.uk
• The Care Quality Commission for concerns about the quality of our regulated healthcare services: cqc.org.uk
• The Information Commissioner's Office (ICO) for concerns about how we handle your personal data: ico.org.uk

Section 17

Severability & Entire Agreement

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Cancellations & Returns Policy, constitute the entire agreement between you and us regarding your use of our website and services. They supersede any prior agreements or understandings, whether written or oral.

Section 18

Contact Us

If you have any questions about these Terms or wish to contact us regarding any matter, please reach out using the details below.