Frequently Asked Questions
What is the return policy?
Our return policy applies to physical at-home sample collection kits. Full details regarding cancellations, refunds, and any applicable conditions are outlined on our Refund Policy page. Please review this information before placing an order.
Are any purchases final sale?
Due to the nature of sealed at-home sample collection kits, certain items may be non-returnable once dispatched. Any restrictions are clearly stated on our Refund Policy page prior to purchase.
When will I get my order?
Orders are processed according to the timelines outlined in our Shipping Policy. Once your order has been dispatched, you will receive a confirmation email with delivery details.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order. Free delivery may apply to qualifying orders, as stated on our Shipping Policy page.
Where are your kits sourced or manufactured?
Our at-home sample collection kits and their components are sourced from approved manufacturing partners that meet applicable quality, packaging, and handling standards.
Do I need to visit a clinic or book an appointment?
No. Medi Test Direct supplies physical at-home sample collection kits designed to be used independently at home. No clinic visits or appointments are required.
Do you provide medical advice or diagnoses?
No. Medi Test Direct does not provide medical services, diagnoses, treatments, or clinical advice. Our products are physical home sample collection kits only. Any laboratory summaries referenced are provided for general informational purposes. Always consult a qualified healthcare professional for medical advice.
What happens after I return my sample?
After you return your sample using the prepaid packaging, it is processed by a laboratory. A standardised summary may be made available after processing, as described on the product page. Processing times are provided for reference only.